Refund Policy for Europeframes.com
At Europeframes.com, we are committed to ensuring customer satisfaction. Please read our refund policy below for information on returns and refunds.
Eligibility for Returns and Refunds
- Products Covered:
- All digital impasto paintings on canvas are eligible for returns and refunds.
- Conditions for Returns:
- Returns and refunds can be requested for any reason within 15 days of receiving the product.
- The product must be unused and returned in its original packaging.
- Damaged or Defective Items:
- For products that arrive damaged or defective, we require photographic evidence to process your request.
Refund Process
- Timeline:
- Refunds are processed within 7 days of receiving the returned item.
- The time it takes for the refund to appear in your account depends on the payment method used during purchase.
- Refund Amount:
- The full cost of the product and the original shipping costs will be refunded.
- Partial refunds are not permitted.
- Method of Refund:
- Refunds are issued to the original payment method used during the purchase.
Return Shipping
- Shipping Costs: We will cover the shipping costs for the return.
- Return Address: The return shipping address will be agreed upon during the return or refund request process.
Replacements
- In addition to refunds, we offer replacements for damaged or defective items.
How to Request a Return or Refund
To initiate a return or refund, please contact us using one of the following methods:
- Email us at info@europeframes.com
- Visit our Contact Us page at europeframes.com/contact-us and complete the form provided.
Policy Updates
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page.
For any questions, please reach out to us at info@europeframes.com.
Thank you for shopping at EuropeFrames.com!